Director, GAL Consulting Ltd November 2008 – Present

Working through my own company, over the last five years I have:

Delivered coaching programmes to a variety of clients including a housing association and a financial services company;

Designed and delivered an innovative leadership programme leading to an ILM Level 5 Award

Advised on and supported clients through TUPE transfers;

Carried out equal pay audits for a housing association;

Led investigations to improve individual and team performance.

Reviewed value for money in the use of consultants by a west London Council and designed and implemented robust new business processes and controls;

Delivered an internship programme for London council;

Designed and implemented a comprehensive salary sacrifice scheme as part of a review of reward in a  westLondon council;

Worked with a central London council as a senior change consultant; and

Provided coaching, leadership and team development.

H&F Homes January 2010 – March 2011

I worked with H&F Homes as an interim Head of HR to:

Provide the HR and organisation development lead on the transformation of central services;

Design and implement an effective approach to performance management;

Develop structures, processes and people to improve value for money and service delivery;

Successfully manage the TUPE transfer of employees back to the local authority and oversee the harmonisation of terms and conditions; and

Implement self-service as part of the HR system and complete the transformation of HR saving over £175k per annum.

Northgate Kendric Ash (NKA) November 2008 – December 2009

I led on a value for money review of HR in H&F Homes (an organisation delivering housing management services to 18,000 homes in Hammersmith and Fulham) and the people management aspects of an organisation-wide transformation programme.

Key achievements

Developed and implemented a statement of mission, vision and values and a framework of behavioural competencies;

Saved over £150k in temporary staff costs and led an EU compliant tendering process to select preferred suppliers;

Reduced sickness absence by over 50%;

Re-established an effective working relationship with the trade unions; and

Led the implementation of the HR aspects of five transformation programmes, including the successful management of redundancy and redeployment.

Director of Human Resources 2000 – October 2008

Legal Services Commission

I led the Commission’s HR team, planned the team’s strategic contribution to the delivery of corporate objectives and delivered that contribution to time and budget. 

I transformed HR from a centralised bureaucracy into an effective and respected policy team supported by a network of HR business partners.  I inspired the development of the Commission’s corporate vision, values and mission, promoted an open and fair culture in which people were treated with respect and improved employee engagement.  I played a lead role in steering the organisation through a major programme of change and organisation development and in the recruitment of its senior leadership.

Key results

Improved performance management by making objective setting and personal development planning more rigorous and more focussed on corporate targets and KPI’s;

Improved recruitment and retention by creating innovative total reward strategies, reducing turnover to 16% and increasing satisfaction with reward;

Increased engagement by developing and launching a corporate vision supported by an internally developed competency framework;

Increased equality and diversity and reduced bullying and harassment – results were measured through staff survey results and monitoring systems;

Enhanced senior management capability by creating and implementing a leadership development and coaching programme supported by a network of trained and qualified coaches;

Introduced an annual staff survey to build employee engagement and drive continuous improvement;

Improved efficiency and effectiveness through the introduction of a process based organisation structure and managed the transition to a new top team;

Implemented an HR system, including self-service;

Led accreditation to the Investors in People Standard; and

Introduced a successful programme of talent management.

Head of Recruitment and Development 1994 – 2000

Legal Aid Board

Training and Development Manager 1991 – 1994

Legal Aid Board

Education and Training

Fellow of the Chartered Institute of Personnel and Development;

Member of the Association for Coaching:

http://www.associationforcoaching.com/member_search/ind/5062/?ac=UK

Diploma in Coaching accredited by Coventry University;

Postgraduate Diploma in Personnel Management;

BA (hons) English, University of Lancaster;

British Psychological Society Register of Qualifications in Test Use – Test User: Occupational Personality.  Completing Specialist in Test Use.  I have been trained in leadership, assessment centre design, auditing against quality standards (ISO 9001/2), strategic HR (Cranfield), coaching and mentoring and have extensive experience of the use of psychometrics in assessment, development and coaching.