I am a successful change manager with a track record of improving value for money, individual and organisational performance.  I deliver consultancy, coaching and interim management solutions in all areas of HR.  I have: 


  • Introduced talent management and leadership development programmes;
  • Built a successful coaching practice working with directors and senior managers;
  • Managed and advised on reorganisations and TUPE transfers;
  • Transformed HR into a strategic business partner;
  • Created shared meaning and increased employee engagement;
  • Designed reward strategies and reward systems;
  • Implemented competency frameworks, performance management and the use of psychometrics   and 360 degree feedback;
  • Improved equality and diversity and worked to eliminate bullying and harassment;
  • Recruited up to Chief Executive and transformed recruitment processes; and
  • Improved trade union and employee relations.


Director, GAL Consulting Ltd November 2008 – Present


Working through my own company, over the last five years I have:


  • Delivered coaching programmes to a variety of clients including a housing association and a financial services company;
  • Designed and delivered an innovative leadership programme leading to an ILM Level 5 Award
  • Advised on and supported clients through TUPE transfers;
  • Carried out equal pay audits for a housing association;
  • Led investigations to improve individual and team performance.
  • Reviewed value for money in the use of consultants by a west London Council and designed and implemented robust new business processes and controls;
  • Delivered an internship programme for London council;
  • Designed and implemented a comprehensive salary sacrifice scheme as part of a review of reward in a  westLondon council;
  • Worked with a central London council as a senior change consultant; and
  • Provided coaching, leadership and team development.


H&F Homes January 2010 – March 2011


I worked with H&F Homes as an interim Head of HR to:


  • Provide the HR and organisation development lead on the transformation of central services;
  • Design and implement an effective approach to performance management;
  • Develop structures, processes and people to improve value for money and service delivery;
  • Successfully manage the TUPE transfer of employees back to the local authority and oversee the harmonisation of terms and conditions; and
  • Implement self-service as part of the HR system and complete the transformation of HR saving over £175k per annum.


Northgate Kendric Ash (NKA) November 2008 – December 2009


I led on a value for money review of HR in H&F Homes (an organisation delivering housing management services to 18,000 homes in Hammersmith and Fulham) and the people management aspects of an organisation-wide transformation programme.


Key achievements


  • Developed and implemented a statement of mission, vision and values and a framework of behavioural competencies;
  • Saved over £150k in temporary staff costs and led an EU compliant tendering process to select preferred suppliers;
  • Reduced sickness absence by over 50%;
  • Re-established an effective working relationship with the trade unions; and
  • Led the implementation of the HR aspects of five transformation programmes, including the successful management of redundancy and redeployment.


Director of Human Resources 2000 – October 2008

Legal Services Commission


I led the Commission’s HR team, planned the team’s strategic contribution to the delivery of corporate objectives and delivered that contribution to time and budget. 

I transformed HR from a centralised bureaucracy into an effective and respected policy team supported by a network of HR business partners.  I inspired the development of the Commission’s corporate vision, values and mission, promoted an open and fair culture in which people were treated with respect and improved employee engagement.  I played a lead role in steering the organisation through a major programme of change and organisation development and in the recruitment of its senior leadership.


Key results


  • Improved performance management by making objective setting and personal development planning more rigorous and more focussed on corporate targets and KPI’s;
  • Improved recruitment and retention by creating innovative total reward strategies, reducing turnover to 16% and increasing satisfaction with reward;
  • Increased engagement by developing and launching a corporate vision supported by an internally developed competency framework;
  • Increased equality and diversity and reduced bullying and harassment – results were measured through staff survey results and monitoring systems;
  • Enhanced senior management capability by creating and implementing a leadership development and coaching programme supported by a network of trained and qualified coaches;
  • Introduced an annual staff survey to build employee engagement and drive continuous improvement;
  • Improved efficiency and effectiveness through the introduction of a process based organisation structure and managed the transition to a new top team;
  • Implemented an HR system, including self-service;
  • Led accreditation to the Investors in People Standard; and
  • Introduced a successful programme of talent management.


Head of Recruitment and Development 1994 – 2000

Legal Aid Board


Training and Development Manager 1991 – 1994

Legal Aid Board




Education and Training


Fellow of the Chartered Institute of Personnel and Development;

Member of the Association for Coaching:

http://www.associationforcoaching.com/member_search/ind/5062/?ac=UK

 

Diploma in Coaching accredited by Coventry University;

Postgraduate Diploma in Personnel Management;

BA (hons) English, University of Lancaster;


British Psychological Society Register of Qualifications in Test Use – Test User: Occupational Personality.  Completing Specialist in Test Use.  I have been trained in leadership, assessment centre design, auditing against quality standards (ISO 9001/2), strategic HR (Cranfield), coaching and mentoring and have extensive experience of the use of psychometrics in assessment, development and coaching. 


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